Discover what hosting providers mean when they say "phone support".
There're a lot of shared web hosting companies on the market, however most of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company by phone. The type of support that you will have through this method of communication may vary depending on the provider - several of them offer dedicated phone support, many others offer common and customer support only since some issues are more time-consuming and it's faster and easier to be resolved through a trouble ticket, especially when the situation has to be escalated. However, it is good to know that you can always get in touch with your website hosting provider as there're countless small problems that can be taken care of effortlessly and in a timely manner through a phone call, not mentioning that you're able to get more info for the services before you become a customer.
Phone Support in Shared Web Hosting
As we have live phone support 14 hours per day, you have the option to get in touch with us and talk to one of our customer support agents to find out more about the shared web hosting that we offer and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on 3 continents and you will be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing issues, or even about some technical ones. If the trouble is strictly technical or it requires longer time to investigate, you will have to go through our ticketing system, that will enable both you and our technical support crew to keep track of the details provided by both sides.