One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reply time for any customer support ticket that you post or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your query or issue may be, we will lend a helping hand right away and will give you the necessary info to rectify any problem with your sites. The actual response time commonly does not exceed 15-20 minutes, which goes to say that you can just forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting around a whole day only to get an answer that more information is needed whilst nothing’s resolved. We’ll give you assistance in an instant simply because we understand exactly how priceless time can be in the dynamic Internet world. The 1-hour response time guarantee is valid for any billing or technical question that you may have with regards to our shared web hosting.