If you ever have any enquiries in regard to your web hosting package or you encounter a problem with your sites, you will have to contact the respective web hosting provider’s customer support team. It may not matter how swiftly they will answer if you have a general enquiry, but an issue such as a thwarted web app update, for instance, may result in your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your site negatively and you can lose current or potential customers. Lots of web hosting providers, particularly resellers, handle trouble tickets and emails within 24 hours, but in the Internet epoch this is way too long, as customers will rarely come back to a website that is not functioning properly for a prolonged period of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reply time for any customer support ticket that you post or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your query or issue may be, we will lend a helping hand right away and will give you the necessary info to rectify any problem with your sites. The actual response time commonly does not exceed 15-20 minutes, which goes to say that you can just forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting around a whole day only to get an answer that more information is needed whilst nothing’s resolved. We’ll give you assistance in an instant simply because we understand exactly how priceless time can be in the dynamic Internet world. The 1-hour response time guarantee is valid for any billing or technical question that you may have with regards to our shared web hosting.