Regardless of the fact that the web hosting service offered by the different companies is de facto the same, each provider has a personalized platform with its own modifications and ways to complete given tasks. In cases like this, an information-loaded knowledge base would be very useful both for persons with little or no experience and for technically trained users who will at some point discover how certain operations are completed, but will waste some time in the process. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users both time and effort. The outcome is happier customers, as they can quickly find the information they’re searching for, and substantially less work for the customer service team representatives, because typically the vast majority of the inquiries and problems that clients have are already described in the knowledge base. Provided that the articles are written well and cover more topics, you will be able to discover more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
If you purchase a shared web hosting account through us, you will be given access to our thorough online help documentation where you will find information about practically everything related to our hosting plans. The topics range from how to set up an e-mail account on your phone, to how to accomplish various things using an .htaccess configuration file. The articles themselves are written in an easy-to-grasp manner and include step-by-step guidelines on how to accomplish a specific task inside your Hepsia Control Panel. You can also find info that’s not directly associated with Hepsia, for example one that concerns Internet applications on your desktop computer. The complete archive of articles will be located in the Help section of the Control Panel, but those that are applicable to a particular Control Panel section can be accessed on the spot. Considering the fact that we have covered as many topics as possible, you will be able to get to know practically everything connected to your web hosting account.