The customer support that you'll receive from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with an existing account. Timely and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a day or two to have a reply to any kind of question, so your sites may stay offline for ages. In contrast, a company that offers different options for communication and has a tech support crew that is available at any time can assist you right away and help you limit or fully avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance without delay, so our shared web hosting services feature 24/7 support and several ways of contact. In case you do not have an account yet, you can easily call us or take advantage of our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers on the market, we answer to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.