A Sixty–Minute Ticket Response Guarantee
We provide a 60 min response time warranty for every support ticket or email that you submit to the help desk team. We will quickly answer all the typical questions and forward right away the case to our server admins in case further assistance is needed. If you take advantage of the Managed Services package, we’ll perform any of the included server administration services at a time that has been agreed upon preliminary.
An Excellent Customer Support Service
- We’ll be available to you 24–7 to reply to any inquiries that you may have related to our Control Panel and any of the applications that we have installed on your behalf on the dedicated server. In case you also need help handling server management tasks, have a glance at our Managed Services package, which includes backup hard disk space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting services.
An Intuitive Help Section
Our Control Panel was pre–installed for each dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most help articles also video versions which show all the tasks that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.